BTX Tech Support Logo BTX Tech Support
Local IT support for the Rio Grande Valley

IT That Works.
So You Can Focus.

Proactive support. Fast response. We handle your IT so you don’t have to.

BTX Tech Support helps local businesses reduce downtime, fix issues fast, and keep daily operations running smoothly without the complexity of a big corporate IT provider.

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Trusted Local Support

Support That Keeps Your Office Moving

Ideal for medical offices, professional service businesses, and local teams that need reliable support for computers, users, internet, switches, and office servers.

Proactive support and maintenance
Fast remote and on-site response
Network and Wi-Fi troubleshooting
Security-focused recommendations
Services

Technology support built for local businesses

BTX Tech Support focuses on practical solutions for offices that need dependable help without an in-house IT department.

Managed IT Support

Reliable day-to-day support for local businesses that depend on desktops, laptops, networks, and shared systems.

Medical & Office IT

Support for clinics, private practices, and front-office teams that need dependable workstation, network, and server help.

On-Site Troubleshooting

Fast local response for internet issues, login problems, slow systems, network outages, and office technology issues.

Server & Network Support

Help with shared drives, switch connectivity, office Wi-Fi, internet reliability, and basic server troubleshooting.

Pricing

Simple IT support plans

Choose ongoing managed support for predictable costs and faster response, or use break/fix support when you only need help occasionally.

Standard Plan

Reliable. Consistent. Covered.

$800 /month
Up to 2 locations included
  • Remote IT support as needed
  • Scheduled on-site support
  • Network setup and troubleshooting
  • System monitoring and maintenance
  • Software updates and patching
  • Antivirus and basic security management
  • Backup monitoring if applicable
Response Time Same day / next business day
Most Popular

Priority Plan

Faster. Priority. Peace of mind.

$1,000 /month
Up to 2 locations included
  • Everything in Standard
  • Priority response within 1 hour
  • After-hours support included
  • Expedited on-site service
  • Top priority in support queue
Limited to 5 clients total This helps guarantee our 1-hour response time.
Response Time Within 1 hour remote response

Break/Fix Support

On-demand. Pay as you go.

$125–$150 /hour
1-hour minimum
  • Remote or on-site support
  • Billed per incident
  • No guaranteed response time
  • Availability based on schedule
Monthly usually saves more Most businesses find ongoing support is more cost-effective after just a few service calls.
New Device Setup $100–$150 per device
Emergency Same-Day On-Site $200 trip fee for non-plan clients
After-Hours Support $150 per incident for non-priority
Network Installs & Upgrades Custom quote
Call 956-372-8737

Local. Reliable. Responsive. We’ve got your back.

Who We Support

Focused on offices that cannot afford downtime

From patient-facing clinics to family-owned businesses and professional offices, we support organizations that need their systems working every day.

Doctor's Offices
Dental Clinics
Law Offices
Insurance Offices
Retail Shops
Professional Services
Small Warehouses
Family-Owned Businesses
Why BTX

Professional support with a local-business mindset

We understand that small businesses need fast answers, practical communication, and support that makes sense for the way their office actually works.

Clear communication and practical recommendations
Support for PCs, users, networks, and office systems
Local response for on-site business needs
Preventive maintenance to reduce downtime

Assess

We learn how your office runs, what systems are critical, and where downtime is costing you time.

Stabilize

We fix urgent issues, improve device performance, and make your network more reliable.

Maintain

We provide ongoing support, preventive maintenance, and practical recommendations that fit your business.

Get Started

Book a free IT checkup for your office

Whether your team is dealing with slow PCs, unstable internet, server access issues, or recurring office technology problems, BTX Tech Support is ready to help.

  • Call or text: (956) 372-8737
  • Email: carlos.cisneros@btxtechsupport.com
  • Serving Brownsville, Harlingen, Edinburg, and surrounding RGV businesses

Need support now?

Use the “Free IT Checkup” button at the top or the “Book a Free IT Checkup” button above to email, text, or call directly.